Hyde's Universal Credit Helper

As a housing association, it’s vital that our customers can claim supporting benefits. We know that the Universal Credit (UC) application process can be complex and overwhelming. That’s why we developed the UC Helper. Our free UC tool is designed to help and support customers if they’re applying for UC for the first time, so they can receive the financial support they’re entitled to.

The UC Helper is customers’ ‘friendly companion’, leading them through every step of their application. It’s free and anyone can use it – there’s no need to register or log in. It explains how to create an online UC account, how to make a claim and what to expect when attending an interview. It was developed with customers and Hyde frontline staff, so it’s a result of their input and expertise, and funded with £35,000 from the Catalyst and the National Lottery Community Fund COVID-19 Digital Response programme. The tool is also available, free, to organisations wanting to use it as part of their advice offer to customers and as a guide for frontline staff. Organisations can brand with their logo and colours, to share with customers, customising with their logo and colours in just ten minutes.